【www.shanpow.com--英文简历】
接待老外日常英语用语篇(一):接待外国人英文口语
询问访客身份：
May I have your name, please? 请问您贵姓？ What company are you from? 您是哪个公司的？
Could you tell me what company you are representing? 能告诉我您代表什么公司吗？-
如果碰到了老朋友可以说：
What brings you here? 是什么风把你吹来了？
询问是否预约，来访目的？
Do you have an appointment? 约好了吗？ Would you give me your business card? 请给我您的名片好吗？
And can I ask what you wish to see him about? 我能问一下您要见他有何事吗？-
让客人稍候片刻：
I"ll see if he is available. 请让我看看上司是否方便。
Would you please have a seat and wait for a few moments. 请您坐下稍等 片刻。
给客人倒茶，礼貌待客：
Would you like coffee or tea? How do you like your coffee? 你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖)
带客人去见经理：
Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes. 请坐，琼斯先生和史密斯先生几分钟后就到。
Mr. Chen is expecting you. I"ll tell him that you"re here. 陈先生正在等你。我去告诉他你已到。
Would you come this way, please? 请随我这边来。-
婉言拒绝客人来访：-
Mr. Chen is occupied at the moment and wants to know if your business is urgent. 陈先生正忙着，请问您的事情很紧急吗？
He may want to get in touch with you in the future. Would you leave your card? 他想以后再和你联系。请留下你的名片好吗？-
一定要为自己争取机会：
I"ll take just a few minutes of his time. 我只要占用他几分钟的时间。
I"d prefer to explain that to him directly. 我想我最好还是我领你去，以免你迷路。
接待（2）-
在上一次，你已经学会为你接待的客人安排好食宿。下来就该邀请他参加公司的活动了：
安排各种活动：
The tea party begins at 7 o"clock. 茶话会在7点开始。 How"s the party, Mr. Taylor? 晚会如何，TAYLOR先生？
The ceremony will commence as soon as the minister arrives. 庆祝会等部长一来就开始。
Our General Manager can"t be here today, so I"m speaking on his behalf. 我们的总经理今天不能到会，因此由我代表他讲话。
We are going to show you the town while you"re here. 你在此逗留期间我们将陪你在城里游览一番。
Do you have any place in mind you wanted to go in our town? 本城有什么地方你想去看看？
What would you like to do this morning?There is nothing scheduled before lunch.
上午你想干什么？中饭前日程表上没有活动安排。
Is there anything planned for tonight? 今晚有什么安排？
Have you anything in mind you"d like to do? 你是不是已有打算。
We"ll visit a school in the afternoon as you proposed. 按你的提议，下午我们去参观一所学校。
I think it"d be better for me to take you there so that you won"t get lost. 我想最好还是我领你去，以免你迷路。-
在各项活动结束后与客人送别，首先告诉他启程的车票已经安排好了：
We had reserved you two First class seats on the plane leaving Shanghai for Hong Kong
at 10:00 a.m. on Monday March 20.
我们已为你订了二张３月２０日星期一上午１０点由上海飞往香港的一等舱机票。
欢迎下次再来：
If you would be kind enough to let me know in advance the date and approximate time of any intended visit,
I will make arrangements to be on hand to receive you.
若蒙提前惠告计划来访日期及大致时间，我将亲自出面接待你。
对我们的接待工作您满意吗？
If you have any complaints to make about our service, we will be quick to make adjustments.
若对我们的服务有任何不满，请提出，我们会很快加以调整。
接待 作为公司的秘书，你是否总会有一些接待的工作要去做呢？
对待来访的客人，提供的服务应使他们感到宾至如归(feel at home),语言也要体贴，
处处显示出您的热情周到：
客人到了，询问旅途情况：
Mr. Taylor, it"s indeed a pleasure to make your acquaintance. Welcome to our company.
TAYLOR先生，与您相识真是荣幸，欢迎来我公司。
Did you have a good trip？ 旅途还顺利吧？
I hope you"ll have a pleasant stay here. 希望你此逗留期间愉快。
I hope you"ve enjoyed your stayin Hangzhou. 但愿你在杭州这段时间过得开心。
We"ll do our best to make your stay here a pleasant one . 我们将尽力使你在此逗留期间舒心。
You must be very tired after such a long journey. 经过这么长时间的旅行，你肯定很累。
既然客人劳累就赶紧安排他去宾馆吧：
We had reserved one single room with a private bath for you. 我们已为你订了一个带浴室的单人间。
Your room is 1108. We"ll take the elevator up. 你的房间号码是1108，我们乘电梯上去。
You will find Room 201 at the end of the corridor. 你走到走廊尽头就能看到201房间。
This way, please. 请这边走。
Come with me please! 请跟我来。
如果是外国客人，询问他会中文吗？
Do you read Chinese? 你会中文吗？
What language do you speak? 你说哪种语言？
安排好住处以后，领客人吃饭：
Would you like a cup of coffee or tea? 你来杯茶还是咖啡？
Do you want anything to drink? 你要喝点什么？
向客人提供帮助：
If there"s anything you"d like to know, don"t hesitate to ask. 如果想要了解什么，尽管问吧。
If I can do anything for you, please don"t hesitate to letme know. 如果我能为你做些什么，尽管说好了。
I"m glad to be of help to you. 我很高兴能对你有所帮助。
Are there any questions you"d like to ask before we leave ? 出发前，你们还有什么要问的吗？-
文老师编辑 转载
接待老外日常英语用语篇(二):前台接待日常英语口语
前台接待日常英语口语
Part 1 Greetings问候
1.Welcome to XXXX Hotel. I’m..., what should I call you, please?
欢迎光临XXX酒店。我是...，请问我该怎么称呼你呢？
2. Goodmorning/afternoon/evening, Sir/Madam. What can I do for you?
先生/女士，你好！请问我能为您做点什么？
3. Myname is ..., is there anything else I can do for you, just let me know.
我叫...，如果需要我为您做些什么，请告诉我。
4.If youhave any problems, please feel free to contact us .
如果你有任何需要，请随时联系我们。
5.Haveyou make a reservation ?\Have you booked the room?\Are you the vip?
请问有预订吗？\请问你是会员吗？
6.Whatkind of room would you like ?
请问您需要什么类型的房间。
7.Sorry,I don’t quite understand .
对不起，我不是很明白。
8.I’mafraid we’ve fully booked for that time .
抱歉，我们那个时段已给订满了。
9.It’sthe hot /peak/busy season ,you know ?
这是酒店业的旺季。
10.Excuseme ,How do spell it ,please ?
打扰一下，您能拼写一下您的名字吗？
11.We canonly keep your table /room till …
我们能保留您的房间直到...
12.Let meshow you to your room ,this way please .
让我带您到房间，这边请。
Part 2 Helping to Check-in帮助入住
1.Please have a seat for a while, I’ll helpyou with the check-in procedure.
请在那边稍坐一会儿，我将会为您办理入住手续。
2. Would you please give me your passportor ID card and credit card ?, I’ll help you to fill in the form.
请把您的护照和信用卡交给我，我帮您办理入住手续。
3. How many nights will you stay this time?
这次入住您会住多少天？
4. Which room would you like, we have thesekinds of rooms...?
您是要哪种房间？
5. Excuse me, Sir/Madame. How would youlike to pay the deposit, cash or credit card（together or separately）?
先生/女士，不好意思，打搅一下。请问您是要付现金还是刷卡（分开付押金还是一起付）呢？
6.Here is your room key and the breakfastcoupon. Would you please sign here?
这是您的房卡和早餐券。请您在这里签个名好吗？
7. Here are your passport and the creditcard . You can go up to the room now I hope you enjoy your stay with us..
这是给回您的护照和信用卡。现在您可以上房间了。希望您在这里居住愉快。
Part3 ProvidingService During Staying居住期间服务
1.RegularService常规服务
(1) Please wait a second. I’ll transfer itfor you. .
请稍等一下，马上为你转接过去。
(2) Because you are checking out two daysearly, You need to give us two cash vouchers back.
您比原定退房的时间提前了两天，所以我们需要收回二张现金券。
(3) There is a great garden and pond behind the hotel,which is suitable for exercise and having a walk
酒店后面有很漂亮的花园和水塘，那里是非常适合跑步和散步的地方。
(4) This money is damaged .I’m afraid wecan’t change it, this is according to the hotel rules.您的钱（纸币）上有裂口（污迹），按酒店的规定，我们不能为您兑换。
(5) I’m sorry that you could not get cashby credit card here . I can book a car take you to the bank to get some cash.
不好意思，酒店规定不可以用信用卡来套取现金，如果您需要，我可以安排车送您去银行（ATM 机）上提取现金。
(6) What denominations would you like?
你想要什么面值的人民币呢？
(7)I’m sorry, but we do not accept thedollars with CB.
对不起，我们这里不收CB版的美金。
(8)Can I fax this paper?
我可以传真这份文件吗？
-Certainly, sir. Where do you want to faxit to?
当然可以，先生。请问是传真到哪里的？
-How would you like to pay for it, sir?
你打算怎样付款呢，先生？
-Could you charge it to my room bill?
可记在我的客房账单内吗？
-Sure. Here is your fax record, Sir. Wouldyou please sign here?
当然。这是你的传真记录，先生，麻烦你在这里签名好吗？
(9)Could you please send a car to theairport to pick me up?
你能安排一辆车到机场接我吗？
(10)Could you please give us your flightNo.?
你能告诉我您的航班号吗？
2.Reminder 提醒
(1) It’s better for you to wear moreclothes, because it’s pretty cold outside.
外面天气很冷，你最好穿多些衣服。
(2) Today is a rainy day and the floor isslippery so please be careful.
今天外面在下雨，地面很滑走路时请多加小心。
3.Internet Service 网络服务
(1) Thereis free broadband Internet access in every room , connector plug is on thedesk.
写字台上有宽带插头，您可以随便使用。
(2) There is a little trouble in thecomputer service center, so the Internet is disconnected temporarily. Pleasewait a while, It’ll be recovered soon.
对不起，酒店的电脑服务中心出现了一点小故障，房间暂时不上了网，请稍候一下就会恢复正常。
(3) Ok, I’ll arrange a computer engineer tohelp you.
好的，我马上安排电脑员上去帮您。
4.Aboutthe Laundry 关于洗衣
(1)The laundry collected between 8am to 6pmwill be returned at midnight on the same day ;while the one collected between6pm to 8 am will be returned at 2pm on the next day.
上午八点到下午两点接洗衣将会在当天午夜前送回；而下午两点到次日八点的洗衣将会在第二日下午两点之前送回。
(2)For the laundry, the regular service iswithin 8 hours and the express service is within 5hours.
普洗服务是八小时内送回,而快洗是5小时。
(3) There is a stain on your clothes, andwe’ll try our best to get rid of it . However, I can’t guarantee that we canremove it totally.
您的衣服上有很难洗掉的污迹，我们会尽最大的努力去处理，但不能保证一定可以处理掉。
(4)Could you send someone up for mylaundry, please?
请派人到我房间取要洗的衣服，好吗？
-Certainly, sir. Our room attendant will beup in a minute.
好的,我们的服务员马上到。
5.Medical Service 医疗服务
(1) You don’t look very well today. Whatseems to be wrong ?
你看上去有些不舒服, 还好吧 ?
(2) I feel dizzy and have a sorethroat besides , I can not sleep wellrecently?
我感到头晕，喉咙痛。 还有，最近都睡不好。
(3) Don’t worry , I will arrange a doctorto look after you .
不要担心，我将立即安排医生照顾你。
(4) Any other symptoms? Like stomach ache,coughing, or nausea?
还有其他症状吗？比如胃痛、咳嗽或者恶心？
(5) The doctor said you have got the flu.She’ll prescribe some medicine for you .take two tablets at a time, three timesa day. You’d better stay in bed for one or two days.
医生说你感冒了。她会给你开药。这药每次吃两片，每天三次，并建议你最好在床上休息一两天。
(6) -Are they strong?
-Yes. They may make you a little drowsy. Bythe way, you should be sure to take them after you eat.
药性强吗？
是的，会让你犯困。还有，你得在用餐完毕后才能吃药。
(7) Can you give me some medicine forheartburn?
你可以给点胃药给我吗？
(8) I’m afraid the doctor can’t give youmedicine for that unless you tell her about your history of stomach ache?
如果你不告诉医生你是否有胃病史，恐怕他不能随便给你胃药。
(9) Well, I do have gastritis for twoyears.
恩，我确实有两年的胃病。
(10) Since your blood pressure is higherthan normal, could you tell the doctor whether you have diabetes?
你的血压偏高，请问你是否有糖尿病？
（11）How is the acid in your stomach? Is the acid feeling very strong?
胃酸的强度怎么样？你是否感觉十分强烈？
(12) Are you taking other medicine at present? Please let us know just incase of chemical reaction. .
你最近有没有服用其它药物？为了防止药品之间产生不好的化学反应请告诉我们。
(13) Are you feeling better now, Sir?
先生，你好些了吗？
(14)What happened to your leg, Sir?
先生，你的腿怎么呢 ？
-I tripped and fell in the bathroom.
我不小心在浴室摔倒了。
-Please don’t worry, I’ll ask the doctor togo to see you right away.
请不要担心，我马上叫医生过去。
接待老外日常英语用语篇(三):老外都在说的英语日常用语
英语日常用语虽然简单，大部分以为只要看一看这些常用英语口语就能学会，就能在需要英语交流的时候用上。这对于英语基础好的人来说确实可以，但是英语基础差的人没有那么容易就能灵活运用英语日常用语，需要多说、多背、多练。
1.The answer is zero．白忙了。
2.What does she like?她喜欢什么?
3.As soon as possible!越快越好!
4.He can hardly speak.他几乎说不出话来。
5.He always talks big．他总是吹牛。
6.He won an election．他在选举中获胜。
7.I am a football fan．我是个足球迷。
8.If only I could fly.要是我能飞就好了。
9.I"ll be right there.我马上就到。
10.I"ll see you at six．我六点钟见你。
11.Is it true or false?这是对的还是错的?
12.Just read it for me．就读给我听好了。
13.Knowledge is power．知识就是力量。
14.Move out of my way!让开!
15.Time is running out．没时间了。
16.We are good friends．我们是好朋友。
17.What"s your trouble?你哪儿不舒服?
18.You did fairly well!你干得相当不错!
19.Clothes make the man．人要衣装。
20.Did you miss the bus?你错过公共汽车了?
21.Don"t lose your head。不要惊慌失措。
22.He can"t take a joke．他开不得玩笑。
23.He owes my uncle $100．他欠我叔叔100美元。
24.How are things going?事情进展得怎样?
25.How are you recently?最近怎么样?
26.I know all about it．我知道有关它的一切。
27.It really takes time．这样太耽误时间了。
28.It"s against the law．这是违法的。
29.Love me，love my dog．(谚语)爱屋及乌。
30.My mouth is watering．我要流口水了。
31.Speak louder，please．说话请大声点儿。
32.This boy has no job．这个男孩没有工作。
33.This house is my own．这所房子是我自己的。
34.What happened to you? 你怎么了?
35.You are just in time.你来得正是时候。
36.You need to workout．你需要去运动锻炼一下。
37.Your hand feels cold．你的手摸起来很冷。。
38.Don"t be so childish.别这么孩子气。
39.Don"t trust to chance!不要碰运气。
40.Fasten your seat belt．系好你的安全带。
