【www.shanpow.com--简历范文】
【一】:商务邮件范例以及格式注意事项
一、事务邮件：
X经理/总：
您好！
非常荣幸能够代表我公司与您联系。
我是XXXX公司的XXX（职位）的XXX（姓名），今天将您所感兴趣的我司产
品报价及相关介绍发送给您，请您查阅！
如果邮件中有任何不清楚的地方或者您需要我们提供任何帮助，请您联系我，电
话：*********，或联系XXX（该客户的具体主管以上负责人）手机号：XXXX。 恭祝商祺！
XXX
二、问候邮件：
例一：
X经理/总：
您好！
在这个阳关灿烂的日子里，祝您身体健康，心情愉快！
（在这个特别的日子里，为您送上最真挚的祝福，祝您：生日快乐！工作顺利！）
XXX公司XX敬上 例二：
X经理/总：
您好！
生活是一种态度，拼搏奋斗之间自由来去，才是生活的真谛！生活是一种心境，慢慢体会了才会有温馨浪漫的甜蜜……今晨阳光灿烂，空气清爽怡人，我愿将这人间最美的时刻送给您。
祝您生活愉快，事业蒸蒸日上！
XXX公司XX敬上 例三：
X经理/总：
您好！
一份真诚，能胜万两黄金；一缕温暖，能抵万里寒霜；一句真心的问候，送来我最美好祝愿：忙碌的日子不要忘记照顾自己的身体，祝您身体健康，工作顺利！
XXX公司XX敬上 例四：
X经理/总：
新年好！
值此2012新年来临之际，XXXX（公司）向贵公司表示最衷心的感谢和最诚挚的祝福，
感谢您长期以来对我们的支持和信任！
在过去的一年中，我们的团队在您的支持、鼓励、批评下得到了一定的成长。未来的中国是服务的王国，得服务真谛者得天下！你我携手共同为车主创造出体验更加温馨、融洽、激情的消费天空。您的标准就是我们努力的方向。在私下直言批评的是我们的真朋友！请提高您对我们的标准！
让我们共同携手创造明天、后天!我们的团队还很幼稚，需要指点、批评、鼓励等各种成长的“营养素”，这是您赐予我们最有价值的礼物。
愿我们成为您生命中的礼物，虽然不期而至闯入您的世界，但从此为您打开全新的一扇窗——那一片天空下，生命真挚而温暖，彼此尊重、呵护，彼此温暖。这是我们共同的愿景，这是我们共同的理想！
新春来临，万象更新，XXXX全体员工衷心祝愿贵公司大展宏图、事业兴旺！顺祝春节愉快，身体健康，阖家欢乐！
XXXX公司
三、感谢信：
X经理/总：
您好！
感谢您长期以往对我司的支持与信任，
注意：
一、关于主题
1. 一定不要空白标题。
2. 最好写上来自**公司的邮件，以便对方一目了然，又便于留存。
3. 标题要能真实反映文章的内容和重要性，切忌使用含义不清的标题。
4. 一封信尽可能只针对一个主题，不在一封信内谈及多宗事情，以便于日后整理。
5. 可适当用使用大写字母字符（如“* ！”等）来突出标题，引起收件人注意，但应适度，
特别是不要随便就用“紧急”之类的字眼。
6. 回复对方邮件时，应当根据回复内容需要更改标题，不要RE一大串。
7. 最重要的一点，主题千万不可出现错别字和不通顺之处，切莫只顾检查正文却在发出前
忘记检查主题。
二、关于称呼与问候
1. 恰当地称呼收件者，拿捏尺度。
邮件的开头要称呼收件人。称呼是第一行顶格写。
2. Email开头结尾最好要有问候语
“你好”或者“您好”，开头问候语是称呼换行空两个写。
结尾常见写个“祝您顺利”之类的。若是尊长应使用“此致敬礼”。 注意， 在非常正式的场合应完全使用信件标准格式，“祝”和“此致”为紧接上一行结尾或者换行开头空两格，而“顺利”和“敬礼”为再换行顶格写。
三、正文
1. Email正文要简明扼要，行文通顺。
若对方不认识你，第一件应当说明的就是自己的身份，姓名或你代表的企业名称是必须通报的以示对对方的尊重。
2. 注意Email的论述语气
尊重对方，请、谢谢之类的语气要经常出现。
3. Email正文多用1234之类的列表，以清晰明确。
如果事情复杂，最好1、2、3、4的列几个段落进行清晰明确的说明。保持你的每个段落简短干练。
4. 一次邮件交待完整信息
5. 尽可能避免拼写错误和错别字，注意使用拼写检查
四、附件
1. 如果邮件带有附件，应在正文里面提示收件人查看附件。
2. 附件文件应按有意义的名字命名，最好能够概括附件的内容，方便收件人下载后管理。
3. 正文中应对附件内容做简要说明，特别是带有多个附件时。
4. 附件数目不宜超过4个，数目较多时应打包压缩成一个文件。
5. 如果附件是特殊格式文件，因在正文中说明打开方式，以免影响使用。
6. 如果附件过大（不宜超过2MB），应分割成几个小文件分别发送。
五、语言的选择和汉字编码
中文用宋体或者新宋体，英文就用Verdana 或者 Arial字型，字号用五号或10号字即可。
六、结尾签名
1. 签名信息不宜过多。
电子邮件消息末尾加上签名是必要的。签名档可包括姓名、职务、公司、电话、传真、地址等信息，但不宜行数过多， 一般不超过4行。
2. 不要只用一个签名档
对内、对私、对熟悉的客户等群体的邮件往来，签名档应该进行简化。过于正式的签名档会让对方显得疏远。你可以在OUTLOOK中设置多个签名档，灵活调用。
3. 签名档文字应选择与正文文字匹配，字号一般应选择比正文字体小一些。
七、回复技巧
1. 及时回复Email
收到他人的重要电子邮件后，理想的回复时间是2小时内。
对于一些优先级低的邮件可集中在一特定时间处理，但一般不要超过24小时。如果事情复杂，你无法及时确切回复，那至少应该及时的回复收到，说明正在处理。
如果你正在出差或休假，应该设定自动回复功能，提示发件人，以免影响工作。
2. 进行针对性回复
当答复问题的时候，最好把相关的问题抄到回件中，然后附上答案。
3. 回复不得少于10个字
4. 不要就同一问题多次回复讨论
如果收发双方就同一问题的交流回复超过3次，这只能说明交流不畅，说不清楚。此时应采用电话沟通等其他方式进行交流后再做判断。
【二】:商务邮件开头如何写？
商务邮件开头如何写？
If you don’t know the name of the person you are writing to,start business emails with either of the following:
如果你不知道邮件是写给谁的，商务信函可以用下面任意一种方式开头： Dear Sir,/Dear Madam,
尊敬的先生,/尊敬的女士,
Dear Madame, is wrong.
“亲爱的夫人”这种写法是错误的
If you don’t know whether you’re writing to a man or a woman use:
如果你不知道是写给先生还是女士，可以写：
Dear Sir or Madam,
尊敬的先生或女士，
It is not usual to start an email To whom it may concern. This should be reserved for letters ofreference or similar communications when the recipient is an unknown third party. 以“致相关人士”开头并不常见。这种用法一般用在推荐信或与其相似的交流中，收件人是不了解的第三方。
It is always better to use somebody’s name if you know it. If it is the first time you are writing tosomeone, use either of the following:
如果知道对方姓名，邮件中写上总是好的。如果这是你第一次写信给某人，可以用下面任意一种方式开头：
For men: Dear Mr XXXX,
写给男士：尊敬的XXX先生
For women: Dear Ms XXXX,
写给女士：尊敬的XXX女士
Once you get to know someone, i.e. after exchanging one or two emails or if you meet them inperson, it is usually OK to use their first name.
一旦你认识了对方，比如在往来一两封邮件或见过面以后，可以在邮件中称呼名字。 Use Dear Sirs, if you are writing to more than one person even if the group of people includeswomen.
如果你写邮件给两个或以上的人，即使这些人里有女士，请写“尊敬的先生们” Dear Ladies and Gentlemen, is wrong.
“Ladies and Gentleman” is only used in formal speech.
"尊敬的女士们先生们”是错误的，这种用法只用在正式演讲中。
The word Dear may be omitted in less formal emails. Instead, you may just open with the person’sfirst name/people’s first names.
“dear”在不是特别正式的邮件中可以省去。你可以直接以对方（个人或群组）的名字开头。 Here are some example opening sentences for emails:
下面有一些邮件开头的例句：www.shanpow.com_中文商务邮件开场白。
I hope you are well.
我希望你一切都好。
I hope you enjoyed your holiday and are finding it easy to settle back in to work. 我希望你已经好好享受假期并且很快重新投入工作。
Thank you very much for your email. I am glad to hear that you and your family are well. 非常谢谢你的邮件，我很高兴听到你和你的家人都很安康。
Thank you for your prompt reply.
感谢您的及时回复。
I apologize for not replying sooner, but I have been very busy these last few weeks. 很抱歉没能及早回信，但是过去几周实在太忙。
Thank you for getting in touch with us about XXXX. (Less formal, more friendly) 非常感谢你关于XXXX联系我们。（不是很正式,更友好）
Thank you for contacting us regarding XXXX. (More formal)
非常感谢您因关于XXXX的事接洽我们（更正式）
With reference to your email of [date], I would like to bring the following to your attention.
关于你（时间）寄来的邮件，我有几点想跟你说的。
As a follow-up to our phone call this morning, I would like summarise the key issues. 关于你早上的电话，我想总结下关键几点。
Phrases best avoided:
请最好避免：
I hope this email finds you well.
我希望这封邮件能被你看到。
Please be advised as follows.
请按照如下建议。
This email concerns…
这封邮件是关于……
【三】:英文商务邮件开场白&结尾
初次开场白：
It is my pleasure to write here for you.
回复开场白：
Further to our conversation earlier, .........
As discussed over the phone, .......
Thanks for you kind reply.
Thank you for your inquiry/email.
Thanks for your letter. It is my pleasure to receive your reply!
Thanks for your mail of 日期............
结尾：
We will noted and many thanks!
I hope everything with you is fine.
Many thanks for your support.
I hope you are well and in good health!
FYI: for your information 仅供参考
深盼贵公司及早回复
(1) We hope to receive your favors at early date.
(2) We hope to be favored with a reply with the least delay.
(3) We await good news with patience.
(4) We hope to receive a favorable reply per return mail.
(5) We await the favor of your early (prompt) reply.
(6) A prompt reply would greatly oblige us.
(7) We trust you will favor us with an early (prompt) reply.
(8) We trust that you will reply us immediately.
(9) We should be obliged by your early (prompt) reply.
(10) Will you please reply without delay what your wishes are in this matter?
(11) Will you kindly inform us immediately what you wish us to do?
(12) We request you to inform us of your decision by return of post.
(13) We are waiting (anxious to receive) your early reply.
(14) We should appreciate an early reply.
(15) We thank you for the courtesy to your early attention.
(16) We hope to receive your reply with the least possible delay.
(17) Kindly reply at your earliest convenience.
(18) Please send your reply by the earliest delivery.
(19) Please send your reply by messenger.
(20) Please reply immediately.
(21) Please favor us with your reply as early as possible.
(22) Please write to us by tonight's mail, without fail.
(23) May we remind you that we are awaiting your early reply?
(24) May we request the favor of your early reply?
(25) A prompt reply would help us greatly.
(26) A prompt reply will greatly oblige us.
(27) Your prompt reply would be greatly appreciated.
(28) Your prompt attention to this matter would be greatly esteemed.
(29) We look forward to receiving your early reply.
(30) As the matter is urgent, an early reply will reply.
(31) We reply on receiving your reply by return of post.
(32) We request you to accept our warmest thanks for the anticipated favor.
(33) We thank you in advance for the anticipated favor.
盼望以传真答复
(1) We await your reply by fax.
(2) Please fax reply to fax this morning.
(3) We are anxiously awaiting your reply by fax.
(4) Please arrange for your fax reply, or long distance call, to reach us before noon Monday.
(5) Fax reply immediately.
(6) Please acknowledge by fax the receipt of these instructions.
(7) Please do not fail to fax your reply immediately on receipt of this letter.
(8) Please fax your decision without delay as we have offers waiting.
(9) Oblige us by replying by fax before noon tomorrow, as we have another offer.
(10) Inform us by fax of your lowest quotations.
(11) Fax in time for us to write you in reply by 7 pm mail.
(12) Fax me from Osaka before noon stating your telephone number.
(13) Kindly reply me by wire.
承蒙贵公司重视, 感谢之至
(1) Please accept our thanks for your usual kind attention.
(2) Please accept our thanks for the trouble you have taken.
(3) We are obliged to you for your kind attention in this matter.
(4) We are greatly obliged for your trial order just received.
(5) We wish to assure you of your appreciation of your courtesy in this matter.
(6) We thank you for your order just received.
(7) We thank you for the s
